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I love a good case study. I enjoy reading through a problem and then seeing the solution with actual results. Case studies actually happened.
They are not theoretical. Events took place, challenges were presented and were overcome. I like the real stuff, really real, not Kardashian real. I have a case study for you today from my own career. Anytime we opened a new center I was the HR liaison. This year we opened a call center in Kingston Jamaica.
While this was not our first international call center, this one was different than any others. First, it was the first that the company owned rather than outsourcing. Second, it is the first built from the ground up on international soil.
Everyone except the General Manager was hired in Jamaica. Third, it was the first where we owned ingraining American culture in an environment that was very different. I spent a ton of time in Jamaica and learned to love the culture and people.
That experience taught me more than possibly any other experience in my career. Not only did I learn about conducting international business, but I learned about diversity, stretching boundaries and perceptions that others have of Americans. It was eye opening.
One of the major challenges that presented itself initially with the center in Jamaica was time management.
The story you hear about Jamaicans being so relaxed is partially true. They are a hard working culture that does not indulge in daily naps as is often told, but they do enjoy a more relaxed nature when it comes to managing their time.
Being an American company with American clients and a call center at that, time management is essential to success. It was a challenge to overcome and quickly. Click on presentation below to read a quick case study on how we overcame the time management crisis and was able to actually teach it as a skill.Apr 04, · How to Write a Management Case Study.
A management case study contains a description of real-life management issues and proposed solutions. Students, practitioners and professionals write case studies to thinking critically about issues, 86%(7).
In addition to providing real-time productivity management solutions, it allows proactive, rather than reactive decision-making.
PRP enhances workforce productivity through real-time live exception reporting through management dashboards and providing a single view of the operations of the business for all levels of management.
Supporting student time management Case studies Case studies are an effective way of illustrating the kind of time management issues that frequently arise with students, and the strategies that might be used to support and develop these practices.
The case studies below are. Providing armour for the Super Enterprise. TDS provide world-class SaaS Enterprise Security Management solutions to protect your people, property and assets, through the committed development of innovative Visitor Management, Access Control and Emergency Evacuation Planning solutions.
SharePoint case study covering how General Networks replaced a legacy document management system with a SharePoint-based solution. Time Inc. is one of the world's leading media companies, with a monthly global print audience of over million and worldwide digital properties that attract more than million unique visitors each month.
With the help of APN partners Acquia, AlertLogic, and Cloudreach, the company is going all in and migrating five of its global datacenters to AWS.